GUEST: “I’m sorry, so sorry.” In the 1960s, it was a hit song by the 15-year old American singer Brenda Lee, crooning about unrequited love. In the 21st century, “sorry, so sorry” has become the tragic modus operandi for banks, businesses and social media behemoths. Time and time again, mega companies exploit customer data for nefarious reasons, wa…Read More
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